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We're here to help with your orders, payments, account, and everything in between.
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FAQs
Frequently asked questions
Quick answers to the questions we hear most often.
How do I track my order?
Open the Soulful Streets app and go to Orders. Tap your active order to see its live status — from received and preparing to out for delivery.
How do I cancel an order?
You can request a cancellation shortly after placing an order while it is still in the received stage. Open the order and choose to cancel, or contact us right away and we'll help. Once the kitchen starts preparing your food, cancellation may no longer be possible.
How long do refunds take?
Approved refunds are typically processed within 5–7 working days, depending on your bank or payment provider. Wallet refunds are usually instant.
How do I delete my account?
In the app, go to Profile → Delete Account and confirm. You can also see full details and an email option on our Delete Account page.
How do I change my delivery address?
Go to Profile → Addresses to add, edit, or remove a saved address. You can also choose or change the delivery address at checkout before placing an order.
Why can't I order in my area?
We deliver within a set distance of our outlet. If your address falls outside our current delivery area, ordering will be unavailable for that location. We're always expanding — try a different saved address, or check back soon.
How do coupons work?
Apply an eligible coupon at checkout to see your discount before you pay. Some coupons have a minimum order value, a validity window, or a usage limit. You can view coupons available to you in the app under Rewards / Coupons.
Contact
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Reach our support team directly, or send us the details of your issue and we'll follow up.
Contact support
We're happy to help — here's how to reach us.
Phone
+91 98789 56626
WhatsApp
+91 98789 56626
Business hours
Monday – Sunday
9:00 AM – 10:00 PM IST
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